Example · Staffing

Context

Staffing agencies lose margin during last-minute coverage. A client requests workers on short notice, then the team scrambles across spreadsheets, texts, and phone calls to find confirmations. The process is time-sensitive and error-prone, and it often requires after-hours coordination.

What this MVP automates

This demo shows a fixed-scope MVP that runs the full shift-fill loop:

• Intake shift requests from email, a form, or a CRM note
• Extract shift details: role, location, start time, duration, requirements
• Filter eligible candidates by skills, certifications, distance, and availability
• Broadcast to candidates via SMS and email
• Capture replies and confirmations automatically
• Allocate workers based on rules and reliability signals
• Send confirmations to the client and instructions to workers
• Log fill time, response rate, and exceptions for continuous improvement

Architecture at a glance

The workflow is designed to be fast and controlled, with clear exception paths and measurable outcomes.

How it behaves in practice

1. A client emails: “Need 15 general labour for tonight, 11 PM to 7 AM, Kingston.”
2. The workflow extracts requirements and builds an eligible candidate list.
3. Candidates receive an SMS and email broadcast with a simple confirmation prompt.
4. Replies are captured, candidates are ranked, and slots are assigned automatically.
5. The client receives a confirmation roster and workers receive shift instructions.

What success looks like

This MVP is measurable using staffing operations metrics:

• Time to first confirmed worker
• Fill rate within 30 minutes
• Coordinator hours per shift request
• Candidate response rate
• No-show and cancellation rate

Typical delivery plan

1. Map current fill workflow and intake sources
2. Implement extraction and candidate filtering rules
3. Add broadcast, reply capture, and confirmations
4. Implement allocation logic and exception paths
5. Add logging, alerts, and a runbook, then launch and iterate

Where we fit in

Flowtica builds this system so it is dependable, debuggable, and measurable. We start with one shift type and one channel, then expand once the workflow is stable and the metrics prove value.

Discuss a shift fill automation MVP